Terms of Service (Uchinoko Live — Custom Pet Bundle)

These Terms govern the custom-made "Pet Bundle" service of Uchinoko Live (the "Service"), provided by Takuya Ito, a sole proprietor based in New York, United States ("we", "us"). Please read them before you order.

Short version: you pay US$199 (the total price). We deliver within 14 days. If the bundle doesn't feel like your pet, we redo it up to two times for free, and if you are still not happy you can get a full refund within 30 days of delivery — no detailed reason needed. You can cancel for a full refund at any time before delivery.

1. What we make

  1. From photos of your pet that you send us, we create a set of photo-style artwork and about 20 short video clips (the "Bundle") and deliver it to your account.
  2. You view the Bundle inside the Uchinoko Live app (browser version and Mac version). Viewing on iPhone will only be possible after a supporting version passes App Store review; we cannot promise if or when that will happen. Except as described in Section 14, we do not deliver the Bundle as separate files.
  3. The artwork and videos are created with AI tools (Section 5) and then checked and finished by a person. They are not hand-drawn pictures or filmed footage.
  4. The Bundle includes settings that let your pet react inside the app (for example, to petting or treats). The reaction system is the same for every pet; we do not build new app features for an individual order.

2. Who can order, and agreeing to these Terms

  1. You must be at least 18 years old (or the age of majority where you live, if higher) to place an order.
  2. We currently accept orders from customers living in: the United States, Canada, Australia and New Zealand. We do not accept orders from other countries or regions for now. Customers living in Japan order through our Japanese pages, which have their own terms under Japanese law.
  3. By ticking the checkbox on the payment page, you agree to these Terms and confirm that you have read our Privacy Policy (https://uchinoko.live/en/privacy.html), which explains how your pet photos are processed by the AI services listed in Section 5.

3. How ordering works

  1. Contact us at hello@uchinoko.live and send 3 to 5 photos of your pet.
  2. We look at the photos and tell you whether we can make a Bundle. This check is free. If we don't think we can do a good job, we will tell you before you pay.
  3. If we can, we email you an order summary and a payment link.
  4. The contract is formed when you complete payment on the payment page. We then email you a confirmation (Section 4.3).

4. Price and payment

  1. The price is US$199. This is the total price. No tax, shipping or other fee is added on top. If any sales tax, VAT or GST applies to your order, it is already included in the US$199.
  2. You pay in advance through Stripe, our payment provider. The payment page may offer to show and charge the amount in your local currency. If you choose your local currency, the converted amount includes a currency conversion fee set by Stripe (not by us); to avoid it, choose to pay in US dollars. If you pay in US dollars, your card issuer may charge its own foreign-transaction or conversion fee; we do not receive that fee either.
  3. Card details go directly to Stripe. We never see your full card number.
  4. After payment, we email you a confirmation of the order, the amount received, the expected delivery date, these Terms, and information about your cancellation rights. By ordering, you agree to receive this confirmation by email.

5. Use of AI and outside services

  1. To make the Bundle, we send pet photos and artwork made from them to these AI services:
  2. Image generation: OpenAI (United States)
  3. Video generation: Replicate (United States), which runs a video model of the ByteDance group (Seedance); the model provider, BytePlus, may also process the images
  4. Before sending, we crop each photo to show only your pet and remove location and other embedded data. We choose settings that stop your photos being used to train AI models where the service offers them. Each service handles data under its own terms and privacy policy.
  5. Because AI is involved, results vary each time, even from the same photo. We regenerate and adjust until the pet looks right, but parts not visible in your photos (for example, the markings on the other side, or poses not shown) have to be inferred.
  6. If an outside service stops, changes its terms, or changes its pricing so that we cannot finish your order, we refund you in full (Section 11).

6. Your photos

  1. When you send photos, you confirm that:
  2. you took them yourself, or the person who took them has allowed you to use them for this purpose (photos by a professional photographer or saved from someone else's social media need that person's permission); and
  3. the pet in the photos is a pet that is or was in your care, or you have the owner's permission.
  4. If people appear in a photo, we use only the pet. People are never included in the Bundle. Where possible, please send photos without people in them.
  5. We use your photos only to create, redo and support your order. We never use them for other works, advertising, or AI training.
  6. We never publish your photos (we only show Bundles as examples with your separate permission — Section 9).
  7. How long we keep photos and how we delete them is set out in the Privacy Policy.
  8. If we find that a photo does not meet paragraph 1, we may decline to make the Bundle. If we have not started production, we refund you in full.

7. Delivery

  1. We deliver the Bundle to your account within 14 days after we have both your payment and your photos. If we expect a delay, we will tell you before the deadline.
  2. If we cannot deliver within 30 days, you may cancel and receive a full refund.
  3. You sign in with Sign in with Apple to receive the Bundle, so you need an Apple ID. We deliver to the account you sign in with after payment.

8. Redos and the Satisfaction Refund

  1. You decide whether the Bundle looks like your pet.
  2. If any artwork or video does not feel like your pet, tell us within 14 days of delivery. We redo it free of charge, up to two times. Each redo covers everything you point out at that time.
  3. Satisfaction Refund: if, after redos, the Bundle still does not feel like your pet, tell us within 30 days of delivery and we refund you in full. You may also ask for a refund without waiting for a redo. You do not need to give a detailed reason.
  4. When we refund, we withdraw the Bundle from your account, and copies stored on your device are removed the next time you open the app.
  5. We will try to help even after these periods end.

9. Showing your Bundle as an example (separate, optional permission)

  1. We never publish your Bundle or photos without your permission.
  2. After delivery, we may ask whether we can use your Bundle as an example. You can choose one of the options below. Your choice does not affect the price, redos or refunds.
  3. (a) Do not publish
  4. (b) Use the artwork and videos as an example, without your pet's name
  5. (c) Use the artwork and videos, plus your pet's name (or nickname) and your comments
  6. You can withdraw permission at any time. We will then remove the material from places we control (our website, social media, etc.) promptly. We cannot remove copies already saved or shared by others.

10. Ownership and how you may use the Bundle

  1. We keep whatever rights we have in the Bundle's artwork and videos and in the Uchinoko Live software and design, including rights in AI outputs that the AI services assign to us.
  2. We grant you (and your household) a perpetual, non-exclusive, free licence to:
  3. view the Bundle inside Uchinoko Live; and
  4. share screen recordings or screenshots on your own social media or with family and friends, as long as you are not paid for it.
  5. Please ask us first if you want to:
  6. sell merchandise, prints or videos using the Bundle, or use it in advertising; or
  7. extract the Bundle's files to distribute them or load them into other apps or services.
  8. You may not use the Bundle to deceive anyone — for example, to impersonate a real person or someone else's pet — or present AI-generated material as human-made photos or footage (the AI services' terms prohibit this).

11. Cancellation and refunds

  1. Before payment, you can stop at any time.
  2. After payment, you can cancel for a full refund at any time before delivery, including after production has started. We email you when production starts.
  3. If we cannot continue for reasons on our side (illness, an AI service stopping, etc.), we refund you in full.
  4. We process refunds to your original payment method within 7 days of confirming your request. We pay the payment processing fees; you are not charged for a refund. Your bank may take some days to show the refund.

12. Your legal rights (including the right to cancel)

  1. Nothing in these Terms takes away rights you have under the consumer protection laws of the country where you live.
  2. Right to cancel within 14 days. If you live in a country whose law gives consumers a right to cancel distance contracts (for example, the European Union, the European Economic Area or the United Kingdom), you may cancel this contract within 14 days of the day it was formed, without giving any reason. To cancel, tell us clearly by email at hello@uchinoko.live. You may use the model form in the Annex, but you don't have to. We refund all payments within 14 days of receiving your notice, to your original payment method, at no cost to you.
  3. Our own policy goes further than this statutory right: you can cancel for a full refund at any time before delivery (Section 11), and get the Satisfaction Refund within 30 days of delivery (Section 8). You do not give up any statutory right by using our policy, and we never ask you to waive your right to cancel.
  4. If the Bundle is faulty or not as described, you also have the remedies that the law of your country gives you.

13. Things you must not do

  1. Send photos that do not meet Section 6.1.
  2. Use the Bundle or Uchinoko Live beyond what Section 10 allows.
  3. Access our software or servers without permission, overload them, or reverse-engineer them to extract Bundles.
  4. Sign in with someone else's account, or transfer your account to someone else.
  5. Harass, defame or cause trouble for us or others.

14. Deleting your account

  1. You can delete your account inside Uchinoko Live at any time.
  2. Deleting your account withdraws the Bundles delivered to it and removes them from your devices. You cannot receive the same Bundle afterwards. The app asks you to confirm before deleting.
  3. Deleting your account does not by itself give a refund. If you are still within a refund period (Sections 8, 11 and 12), please contact us before deleting.
  4. What is removed from our servers and what is kept (such as payment records) is explained in the Privacy Policy.

15. If we close the Service

  1. If we stop offering the Service or Uchinoko Live, we will announce it on our website and by email at least 90 days before the closing date.
  2. Between the announcement and the closing date, if you ask, we will give you your Bundle's videos as files you can keep on your own device. Section 10 applies to those files.
  3. We cannot promise that a Bundle stored on a device will keep working after closing, because operating-system updates and similar changes are outside our control.
  4. Any order not yet delivered, or still within the redo period, on the closing date will be refunded in full.

16. Our responsibility to you

  1. We will take reasonable care and skill in making and delivering your Bundle.
  2. If we cause you damage in connection with the Service:
  3. where it is caused by our intentional misconduct or gross negligence, we are responsible for that damage;
  4. where it is caused by ordinary negligence (that is, negligence that is not gross), our responsibility is limited to the amount you paid for the order.
  5. We are not responsible, unless we were negligent, for:
  6. temporary inability to sign in or receive a Bundle because of outages at outside services such as Apple, Stripe or Supabase; or
  7. a Bundle becoming unviewable because of a device failure, an operating-system update or a change of settings (if your account still exists, we will help you receive it on your device).
  8. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited under the law that applies to you.

17. Changes to these Terms

  1. We may change these Terms. We will post the change and its effective date on our website at least 14 days in advance.
  2. A change that is less favourable to you will not apply to an order already placed.

18. Governing law and disputes

  1. These Terms and your order are governed by the laws of the State of New York, United States. If you live outside the United States, you also keep the protection of the mandatory consumer laws of the country where you live, and this choice of law does not take that protection away.
  2. Please contact us first; most issues can be solved by email.
  3. You may bring a claim in the state or federal courts located in New York County, New York, or in the courts of the place where you live if the law there allows you to. Small-claims courts are also available where applicable.

19. Language

  1. Which version applies depends on where you live, not on which language you read: these English Terms apply to customers who live outside Japan, and the Japanese terms apply to customers who live in Japan. We ask where you live before we send a payment link.
  2. If we give you these Terms in another language (including Japanese) to help you read them, that translation is for convenience only. For customers who live outside Japan, the English version prevails if the two differ.

Contact

Takuya Ito, New York, United States (full postal address provided on request) Email: hello@uchinoko.live

Effective date: October 6, 2026

Annex — Model cancellation form

(Complete and return this form only if you wish to cancel the contract. You can also simply email us.)

To: Takuya Ito, hello@uchinoko.live I hereby give notice that I cancel my contract for the supply of the following service / digital content: Uchinoko Live custom Pet Bundle Ordered on: __ / Payment ID or order email: _ Name: Email: Date: ___